Privacy notice

This portal uses AI to help answer your questions. Your conversations may be reviewed for quality, safety, and compliance. This page summarizes how your data is handled.

Data we collect

Messages you send, voice transcripts (when you use voice), uploaded files, and basic session metadata (locale, timing, device type). We do not ask for passwords or full payment details.

AI disclosure

You are speaking with an AI assistant. A human agent may join at any time on request or when the AI escalates. Agents identify themselves when they join.

Voice recording

Voice calls may be recorded for quality and compliance. A recording indicator is shown when recording is active.

Retention

Conversation records are retained per applicable regulatory requirements. You may request access or deletion by contacting our data protection officer.

Security

Data is encrypted in transit and at rest. Uploaded files are scanned for malware before being made available to agents.